Lightning-Fast Dashboard

In an A/B test, different elements like product presentations, colors, etc. are tested for their effect on users. 50% of the traffic is exposed to Variant A, 50% to Variant B. Depending on which variant performs better (cf. KPIs such as conversion rate etc.), that variant is used and the next test is set up. There are also A/B/C/D-tests with more than two variants, as well as multivariate tests (MVT), in which several elements on a page are tested in different combinations. A/B testing or MVTs are a common way to optimize page functionality and improve customer experience.

Customer experience (CX) and user experience (UX) are crucial aspects of the customer journey. CX is the customer's experience during his customer journey. If the CX is pleasant and the customer's request can be fulfilled effectively and smoothly, the customer is likely to return and may even recommend the company to others and be more receptive to the company's offers and advertising messages.
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UX means the same thing. However, depending on the context, UX can also refer to the experience of potential customers (as opposed to existing customers).

A customer is a client. In contrast to a user, a customer is known because a purchase with order and payment has been made. However, known customers are often not recognizable as such during an online visit and can therefore only be recorded and treated as users (until they log in or place another order).

Customer engagement encompasses active behaviors like clicking, filtering, and purchasing. Each engagement fosters loyalty, with the right ones converting users into customers. ODOSCOPE enables instant personalization upon landing, ensuring users see the most relevant content immediately, ideal for fostering engagement.

Data activation is the use of data points to determine a (personalization) decision such as a specific selection, sorting of products, news, images, search results, recommendations, etc. according to individual relevance. ODOSCOPE works with real-time data activation, which adapts flexibly and dynamically to the user's current situation with every click.

The term real time is used in many different ways. Real time is not always real time. Technically, it refers to the quasi-instantaneous execution of computer-based analyses, decisions based on them and their display. ODOSCOPE has several real-time capabilities; both in terms of real-time analysis (even on very large amounts of data) and in terms of real-time display of personalization as a decision of real-time analysis ( cf. data activation).

A data lakehouse is a central platform for multiple data sources and their metadata. But unlike a traditional data warehouse (DWH), which is designed for SQL queries and traditional analytics, data is imported directly into the data lakehouse without a potentially error-prone and time-consuming extract, transform, load (ETL) process. A data lakehouse can store very large volumes of structured, semi-structured, and unstructured data in the same system, enabling machine learning applications and making data teams more efficient by eliminating the need to query and join data across multiple systems.

Situationalization refers to a user's current situation. It matters a lot whether someone is on the subway during rush hour surfing on a cell phone, at work on a desktop PC during the day, or at home on a tablet on the sofa on a Sunday evening. Each situation is different. So is user and customer behavior. How different that behavior is, and whether it differs more by time of day, device type, geography, or many other data points and combinations thereof, is contained in the shop's historical data and is determined for each user and click by real-time analysis.